Support

Please email support@ecostat.net. Include the email address you signed up with, your device (Android or iPhone), and the screen or error message you see so we can help you faster.

Frequently asked questions

Q. How does the free trial work?

When you sign up you can use every feature free for 14 days. The trial is once per account. You can see the days left in the Settings tab.

Q. How do I cancel my subscription?

In the app, go to Settings → “Manage / cancel subscription (store)”, or cancel from the subscription menu in Google Play or the App Store. You can keep using the Service until the period you have already paid for ends.

Q. My subscription isn’t recognized on another device.

Sign in with the same Google or Apple account, then tap “Restore purchases” in the Settings tab.

Q. A value doesn’t match what I see elsewhere.

Values come from official third-party data refreshed once a day (indicators) or in the evening (commodities and bonds), so they are not real-time. Some values may be estimates ahead of official releases. If something still looks off, send us the screen and the indicator name.

Q. My watchlist doesn’t show up on another device.

For now the watchlist is stored on each device only. Syncing between devices isn’t supported yet.

Q. How do I change the language?

Open the Settings tab and choose Language. You can switch between English and Korean at any time.

Q. I want to delete my account.

See Delete your account.